Journey context
Log prior touchpoints, channel history, and FAQs asked so counsellors never repeat questions.
Admissions mastery
Vox Counsellor Assistant — Australian English coaches every family before humans step in.
Let the assistant qualify intent, answer policy questions, and prep counsellors with complete context for decisive follow-ups.
- Admissions, financial aid, and housing workflows in one AI.
- Transcripts + recommendations for counsellor review.
- Always-on hotline support even during peak season.
Assistant pulse
Daily admissions wrap-up
- Serious applicants: 38 routed
- Scholarship interests: 22 flagged
- Escalations: 11 live calls scheduled
Overview
Guide every prospect through complex admissions questions
Vox keeps families calm, provides accurate advice, and alerts counsellors when a human voice is needed.
Document guidance
Explain which materials remain outstanding and send personalised reminder emails.
Sentiment monitoring
Detect frustration and escalate the call with suggested talk tracks for humans.
Scenarios
Where the counsellor assistant thrives
Purpose-built workflows span the academic year and multiple departments.
Application hotline
Answer eligibility, deadlines, and status questions with contextual data.
Financial aid concierge
Guide families through aid options, document upload, and interview scheduling.
Housing briefings
Explain move-in steps, roommate pairing, and deposit timelines.
Feature list
Everything counsellors need already built in
Academic content packs
Upload prospectus data, programme FAQs, and success stories for instant referencing.
Transcript summaries
Deliver outcomes, key blockers, and recommended counsellor next steps every time.
Calendar orchestration
Offer open slots, book visits, and sync confirmations into existing scheduling tools.
Insights dashboard
Track yield risk, interest by region, and follow-up effectiveness in real time.
Coach every counsellor
Activate Vox for the next admissions cycle
We’ll import your scripts, test conversations live, and hand over tuned automations.