Branded greeting packs
Choose from multiple tone presets that match your executive assistants or create your own.
Reception intelligence
Vox Reception Assistant shields every mainline without missing intent.
Let callers feel welcomed while Vox sorts spam, qualifies leads, and escalates priority conversations with context for your human agents.
- Always-on call answering with branded greetings.
- Lead scoring, bad actor suppression, and CRM sync.
- Instant routing to live teams with transcripts.
Reception metrics
What Vox filters daily
- 92% spam blocked
- 180+ legit calls routed
- 3 sec average answer speed
Assistant overview
Replace missed calls with curated conversations
Configure greetings, qualification scripts, and fallback rules right from the Vox console.
Lead qualification
Capture caller name, intent, availability, and urgency then score automatically.
Smart routing
Trigger warm transfers, voicemail drops, or calendar bookings according to business hours.
Key features
Everything front desks need without extra headcount
Spam guardrails
Real-time caller reputation monitoring tied to global deny lists keeps every desk clean.
Overflow coverage
Auto-activate fallback operators or voicemail when queues spike while Vox keeps callers engaged.
CRM + calendar sync
Push call summaries, tasks, and meetings into Salesforce, HubSpot, or Google Calendar.
Supervisor QA
Flag transcripts that need tuning, approve script edits, and publish them instantly.
How it works
Three steps to spin up the reception assistant
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01
Configure greetings
Upload scripts, languages, and compliance statements for every line.
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02
Map routing rules
Set agent groups, escalation rules, and office hours for seamless transfers.
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03
Monitor dashboards
Review filtered spam, qualified leads, and satisfaction from day one.
Bring Vox to your lobby
Give every caller a concierge welcome
Pair the assistant with your existing team and deliver instant, intelligent responses.