CRISIS RESPONSE

VOX for Scam Victims delivers immediate help before panic spreads.

Cybersecurity Malaysia agencies can run a 24x7 hotline that triages each victim, walks them through step-by-step guidance, captures evidence, escalates to banks or police with Cybersecurity Malaysia protocols, and uses calming scripts to keep callers grounded.

  • 24/7 guided triage for scam victims.
  • Evidence capture + next-step checklist in minutes.
  • Escalation workflows to banks and authorities.
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RESPONSE DASHBOARD

What VOX helps secure

  • < 60 seconds to first response
  • Fraud pathway identified + next steps
  • Evidence checklist generated
Scam response metrics

Immediate actions (first 15 minutes)

Lock down funds and context before they disappear

VOX walks Malaysian victims through Cybersecurity Malaysia-aligned steps so evidence and authorisations reach the right desks instantly.

01

Freeze funds

Launch guided bank call scripts so operators can suspend transfers and stop mule accounts before more losses.

02

Secure accounts

Trigger password resets, MFA prompts, and device checks with reminders that mirror Cybersecurity Malaysia advisories.

03

Preserve evidence

Collect screenshots, chat histories, and transaction references into a checklist victims can email or upload.

04

Report & escalate

Provide the exact reporting forms, hotlines, and police report templates required by banks and Cybersecurity Malaysia.

How VOX works

Three steady stages to get victims protected

Each stage blends scripted empathy, fraud knowledge, and routing logic designed for Malaysian investigations.

  1. 01

    Intake & calming script

    VOX collects call-back info, confirms bank relationships, and steadies the caller with verified talking points.

  2. 02

    Fraud type classification

    Scam libraries map the incident to phishing, mule, or investment fraud flows so the right checklist fires.

  3. 03

    Guided escalation + follow-up

    Automations email reports, notify banks or police desks, and schedule follow-up calls until closure.

Need help now?

Get guided scam-response support in minutes.

VOX walks victims through safe next steps and escalation routes.

Start assistance